Privacy Policy

1. Introduction

WooFur, Inc. ("WooFur", "we", "us", or "our") operates a marketplace connecting pet owners with pet care facilities. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the Service, you agree to the practices described here.

2. Information We Collect

Account information: your name, phone number, email address, and authentication credentials when you create an account.

Pet information: details you provide about your pets, such as name, species, breed, age, weight, temperament, medical notes, vaccination records, feeding instructions, and veterinarian contacts.

Booking and payment information: booking details, messages between users and facilities, and payment method details (which are processed and stored by our payment processors, not by WooFur).

Usage and device information: log data, IP address, browser type, pages visited, and interactions with the Service.

Location information: with your permission, we may collect your approximate location to show nearby facilities.

3. How We Use Your Information

Provide, operate, and improve the Service, including processing bookings and payments.

Authenticate your account via phone verification codes and keep your account secure.

Send booking confirmations, updates, reminders, and service-related messages (including SMS).

Facilitate communication between Pet Parents and Facilities.

Analyze usage to improve features, reliability, and safety.

Comply with legal obligations and enforce our Terms of Service.

4. How We Share Information

With Facilities: booking details and relevant pet information needed to provide care.

With service providers: vendors that help us operate the Service, such as payment processors, SMS providers, mapping providers, and hosting services. They may only use your information to perform services for us.

For legal reasons: if required by law, regulation, legal process, or to protect the rights, property, or safety of WooFur, our users, or others.

Business transfers: in connection with a merger, acquisition, or sale of assets, your information may be transferred subject to this Policy.

We do not sell your personal information.

5. Cookies and Similar Technologies

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the Service is used. You can control cookies through your browser settings, but some features may not work without them.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your account and associated data at any time.

7. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

You can access and update most account and pet information through the Service. Depending on where you live, you may have additional rights, such as the right to access, correct, delete, or receive a copy of your personal information, or to object to certain processing.

To exercise these rights, contact us at privacy@woofur.example. We may need to verify your identity before fulfilling a request.

9. Children

The Service is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us personal information, contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the Service or by other reasonable means before the changes take effect. The "Last updated" date above reflects the latest revision.

11. Contact

If you have questions about this Privacy Policy or our data practices, contact us at:

WooFur, Inc. 123 Main Street, Suite 100 Anytown, CA 94000 Email: privacy@woofur.example